Política de reembolso
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, be aware, your item must be in the same condition that you received it. We won't accept any items that have been worn, washed and have been subject of alterations of their original state at the time of delivery, with tags, and in its original packaging. We have the right to fully inspect the return merchandise in order to establish If an exchange is possible. You’ll also need the receipt or proof of purchase.
Please note that we will deduct any eventual import duties related to your return from your refund. Shipping costs ara not refundable. Every return must be authorized beforehand and forwarded to our return address fully tracked.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you bought an item with a discount code, we will provide you a new discount code for you to buy only the same item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.